How to get your questions answered

Contact us directly

If you have further questions that are not answered in this Learning Center, would like to give us feedback, or report a problem, we have two ways to ensure you get a response quickly!


Send an email to help@getro.com

Please include any relevant URLs and your work email address so we can reference your account in our systems. If you are experiencing a technical challenge, you can help us resolve your issue more quickly if you share what action you took, what occurred, and what you expected to occur.


Including a screenshot also never hurts - a picture is worth a thousand words!


Message us via live chat  

If you were browsing our website you may have noticed a small chat icon on the bottom right corner of each page :

Clicking this icon will open a chat conversation with our support team.  Please be sure to include your name, email address, and organization so that we may better assist you. 


L
Lyric is the author of this solution article.

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