Contact us directly
If you have further questions that are not answered in this Learning Center, would like to give us feedback, or report a problem, we have three ways to ensure you get a response quickly!
While browsing our website you may have noticed a small chat icon on the bottom right corner of each page :
Clicking this icon will open a chat conversation with our support team. Please be sure to include your name, email address, and organization so that we may better assist you.
Send an email to help@getro.com
Please include any relevant URLs and your work email address so we can reference your account in our systems. If you are experiencing a technical challenge, you can help us resolve your issue more quickly if you share what action you took, what occurred, and what you expected to occur.
Including a screenshot also never hurts - a picture is worth a thousand words!
If you need some 1:1 time, email your account manager, and we'll schedule a call at the earliest available time.
Not sure who your account manager is? Chat us or drop us a line at help@getro.com and we'll connect you with the right person.